This report will look at how STAR members managed to serve customers and clients during these extraordinary circumstances and what lessons have been learned for the future. The report does not represent STAR’s recommendations for ticketing in the future. It presents the results of interviews with ticketing leaders in February – May 2022 for discussion by STAR members, the Council and the wider industry with a view to ensuring ticketing practices and policies are fit for purpose in the future.

Read the report here